Refund Policy

Please read the Policy carefully.

By purchasing or subscribing to use our bookkeeping service, you enter into a direct (legally binding) contractual relationship with Cloud-Bookkeeper, Inc., and therefore you declare that you are 18 years of age or older and that you accept responsibility for all payments that were made by you and confirm that your information provided is true and correct.

CANCELLATION POLICY: BOOKKEEPING AND ADD ON SERVICES

You can cancel anytime, absolutely. We never lock you in to our service, and we make sure it’s easy to get your financials from Cloud-Bookkeeper should you ever decide to leave.

REFUND POLICY: BOOKKEEPER AND ADD ON SERVICE

  1. In the event you cancel a yearly subscription, you will only be entitled to refunds for the remaining months. However, you will need to give us 30 Days advance notice for cancellation by sending email to support@cloud-bookkeeper.com
  2. Should you cancel a monthly subscription service which has already commenced to you, you will not be entitled to any prorated refund for unused days of such month. However, you will need to give us 30 Days advance notice for cancellation by sending email to support@cloud-bookkeeper.com
  3. We do not offer refunds for a Service that has already commenced. Once you pay a subscription fee, we proceed to confirm your payment and commence the provision of the Service to you.
  4. We do not refund One-Time Platform set up fee for any of the services including Bookeeping, payroll, time tracker and Bill Payments
  5. If You request any refund at any time, we will take reasonable steps to review the payment and service use for the purpose of establishing whether you’re eligible for a refund.

REFUND POLICY: TAX RETURN

We will not grant a tax return preparation fee refund request if:

  1. You paid for a tax return on our site but could not file Tax Return for any reason (could not get a PIN or prior-year AGI from the IRS, the IRS [not Cloud-Bookkeeper.com] rejected your return, etc.).
  2. If you do not want to efile your return or you are required to paper file it, you can print and mail your tax return from the file PDF document provided to you.
  3. You paid for a tax return on our site but went to another site to prepare and file your Tax Return
  4. You paid for a tax return on our site, but you found a lower price on another website
  5. You paid for a tax return on our site but went to someone else to prepare and file your Tax Return
  6. Another website calculated a bigger refund or lower tax liability using the same information you provided us.

Cloud-Bookkeeper.com is owned and operated by Cloud-Bookkeeper, Inc., a New York based company located in Amityville, NY. For immediate assistance please contact us by completing the form on the contact page or sending us the email: Support@cloud-bookkeeper.com

Mailing addresses:  Cloud-Bookkeeper, Inc., 181 Broadway, Amityville NY 11701

Note: All our services are U.S. based but we do not provide one on one tax services at the locations above. Our services are rendered online.

 

By using Cloud-Bookkeeper, Inc., you explicitly waive your right for dispute, chargeback, and agree to not attempt to circumvent this agreement in any way.

YOUR CONTINUOUS USE OF THIS SERVICE INDICATES THAT YOU AGREE TO THE TERMS CONTAINED IN THIS POLICY STATEMENT.